What is your return policy for all other items?
For bags, apparel, and accessories, you may initiate a return within 30 days of the delivery of your item. Items eligible for return must be in brand new, unused condition with all original packaging intact. To help us assess the condition, photos will be required before a return label can be issued.
What is your return policy for sunglasses?
We offer a free 30-day return policy for unused sunglasses in brand-new condition, with original packaging.
Can I return or exchange a gifted item?
At this time, we’re unable to process returns or exchanges for gifted items directly. We recommend connecting with the original purchaser, as they’ll be able to assist with any return or exchange requests on your behalf.
What is your exchange policy?
If you wish to exchange an item, you will need to initiate a return for your original purchase, and make a separate purchase for the item you wish to receive instead. If you have any questions, please contact hello@monos.com for assistance.
What are my options if I do not have the original packaging?
Items eligible for return must be in brand new, unused condition with all original packaging intact. To help us assess the condition, photos will be required before a return label can be issued.
When will I receive my order?
Standard ground shipping:
- Delivery time: 4-6 business days
Expedited shipping:
- Delivery time: 3 business days
Express shipping:
- Delivery time: 1-2 business days